Privacy
How we use your personal data.
At Cherry Muse, we believe that your personal information deserves care and respect.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or shop with us.
We are committed to handling your information responsibly and in accordance with the General Data Protection Regulation (GDPR) and applicable Greek data protection laws.
01. Who We Are
Cherry Muse is operated by:
Business Name: MARIA IOANNA KELALI
Trading Name: CHERRY MUSE
Address: 24 Agias Zonis Street, Kypseli, Athens, 11361, Greece
Email: info@cherrymuse.com
Phone: +30 694 715 5705
We are responsible for the processing of personal data described in this policy.
02. Information We Collect
When you place an order or contact us, we may collect:
- Full name
- Email address
- Telephone number
- Billing and shipping addresses
- Order details and purchase history
- Payment confirmation and transaction information
- Information you provide when contacting customer support
We may also collect technical information, such as your IP address, browser type, device information and website activity, through necessary website functions and, where you consent, analytics technologies.
You can shop at Cherry Muse without creating a customer account.
03. How We Use Your Information
We use your personal information to:
- Process and manage your orders.
- Arrange payments and deliveries.
- Communicate with you about your purchases.
- Handle returns, exchanges and refunds.
- Respond to customer service requests.
- Maintain website security and prevent fraud.
- Comply with legal and accounting obligations.
- Understand website performance and improve your shopping experience, where you have consented to analytics.
We do not currently operate an email newsletter subscription service.
04. Legal Basis for Processing
We process personal data only where we have an appropriate legal basis, including:
Contractual necessity: To process your purchases, payments, deliveries and returns.
Legal obligations: To comply with applicable tax, accounting and consumer protection requirements.
Legitimate interests: To maintain the security of our website, prevent fraud and manage customer enquiries, where these interests are not overridden by your rights.
Consent: To use optional analytics cookies and similar technologies where consent is required.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
05. Payments & Security
Cherry Muse offers secure payment options, including credit and debit card payments processed through Viva, PayPal, bank transfers and IRIS.
Card payments are handled through the relevant payment provider's secure payment environment.
Cherry Muse does not require customers to send their complete card details directly to us.
Payment providers may process personal data in accordance with their own privacy policies.
06. Shipping & Delivery
To deliver your purchases, we share the necessary information with our delivery partners, including NexDay Courier and BOX NOW.
This may include your name, delivery address, telephone number and other information required to complete the delivery.
Our delivery partners use this information to fulfil shipping services.
07. Google Analytics & Cookies
We use Google Analytics to understand how visitors interact with our website and to improve its performance.
Google Analytics may collect information about website visits, browsing activity, device characteristics and interactions with our pages.
Analytics cookies are used only where the visitor has provided the required consent.
Our website may also use strictly necessary cookies to support essential functions, such as shopping cart management, checkout and security.
Visitors can manage their optional cookie preferences through the website's cookie consent settings.
Further information about the specific cookies used, their purposes and retention periods will be provided in our Cookie Policy.
08. Sharing Your Information
We share personal information only where necessary for legitimate business purposes or legal compliance.
Recipients may include:
- Payment service providers.
- Delivery and logistics partners.
- Website hosting and technical support providers.
- Analytics service providers, subject to applicable consent requirements.
- Accounting and professional service providers.
- Public authorities where disclosure is legally required.
We do not sell our customers' personal information.
09. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy.
Order and transaction records are retained for the periods required by applicable tax, accounting and other legal obligations.
Customer enquiries and related communications are retained only as long as reasonably necessary to handle the request and any related legal claims.
Analytics information is retained according to the configured retention settings and applicable legal requirements.
When personal information is no longer required, we delete or anonymise it, unless continued retention is legally necessary.
10. International Data Transfers
Some third-party service providers may process personal data outside the European Economic Area.
Where such transfers occur, we will ensure that an appropriate legal transfer mechanism and applicable safeguards are in place, as required by the GDPR.
11. Your Privacy Rights
Under the GDPR, you may have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your data, where legally permitted.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests.
- Receive your data in a portable format, where applicable.
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at:
We will respond in accordance with the applicable legal requirements.
You also have the right to lodge a complaint with the Hellenic Data Protection Authority.
12. Protecting Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.
Any updates will be published on this page, together with the revised date.
14. Contact Us
For questions about this Privacy Policy or the way we handle personal information, please contact:
CHERRY MUSE
24 Agias Zonis Street
Kypseli, Athens, 11361, Greece
Email: info@cherrymuse.com
Phone: +30 694 715 5705
Your privacy matters to us.